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What is our company policy?

We’re happy to accept returns within 14 days of delivery. If a return request is made after this period, unfortunately we won’t be able to offer a refund in line with our policy.

👉 If you’d like to return an item:

• For returns due to a change of mind or other personal reasons, return postage is the buyer’s responsibility.

• Items must be returned in a clean, unused condition, complete with all original packaging and accessories.

• Products that show signs of heavy use or cannot be resold in ‘as new’ condition may not be eligible for a full refund.

⚠️ If there’s a fault with your item:

• Please send us clear photos or a short video showing the issue — unfortunately, we’re unable to accept text-only descriptions as evidence.

• Once confirmed, we will cover the return postage and offer you a full refund.

• Alternatively, we’d be happy to send you a brand new replacement, and offer a discount as a goodwill gesture.

How do I start the return process?

To begin the return process, please email us at 24h@sixpads.uk with your order number and the reason for your return.

What if I don’t have my order number?

To locate your order number, we will need:

• A valid email address.
• Your full name and shipping address.
• You can find the order number on your account, your packing slip, or in your order confirmation emails.

How should I package my return?

Please use a cardboard box to ship your return and include a paper with your order ID inside the package. Fill up any excess space using packing peanuts or bubble wrap to ensure the item is not damaged during transit. Damaged returns due to poor packaging will not be eligible for a refund.

The return address will be provided by our company. We kindly ask you not to post a return without contacting us first to avoid inconvenience and unnecessary losses. Please note that our return address is not the one on the parcel's label.

Address：

Company: Speedpac Ltd – Liffey Supply
Recipient: Dave Rogers + ZBHCX
Address: 2–20 Booth Drive, Park Farm Industrial Estate, Wellingborough, Northampton, NN8 6GR
⚠️ Please make sure to contact customer service before returning any item to obtain the latest and correct return address.
As our warehouse address may change, any return made without prior confirmation that results in loss or delivery to the wrong address will be the buyer’s responsibility.
Thank you for your understanding and cooperation!

How long will our company take to process my return?

It takes approximately 5-7 business days to process a return once it has been delivered to our warehouse. If approved, your refund will be issued within 48 hours of processing.

When will I get my money back after issuing the refund?

• For US credit cards, refunds typically take 2-3 business days to appear.
• For international credit cards, it can take anywhere from 5-7 business days, or longer, depending on your financial institution's policy.

If you have not received your refund yet, please contact us at 24h@sixpads.uk

If I need to return my order for a refund, am I required to return the free gifts that came with it?

No, you can keep any free gifts that came with your order.

Does our company provide return labels?

We do not provide shipping labels for returns, nor do we cover the cost for domestic or international returns, except in specific situations.

What happens if my return is lost in the mail?

We highly recommend saving your return tracking number until you receive confirmation from us that your package has been processed. Always take a photo of your return slip from the courier, as it may help if your package is lost while in transit. Refunds cannot be issued for items that are not received safely back to our company. However, a claim can be filed if you provide a tracking number showing confirmed delivery.

Why did I not receive a full refund?

• Shipping fees for all orders are nonrefundable and may be deducted from your refund.
• Partial refunds may apply in certain situations, such as:
  • If the return is caused by the consumer, the consumer must cover the shipping cost.
  • If the goods are damaged or incorrect due to our fault, we will cover the shipping fee.

Return Reminder:

• Cancellations for personal reasons will incur a 15% cancellation fee on all orders.

Notices:

1. If a customer needs to return a product, the product must be packed in the original box. If the original box is lost, the customer will need to pay an additional 15 GBP.
2. If either of the following situations occur, the customer will bear an additional shipping fee of 30 GBP:
   • Delivery fails due to an incorrect address provided by the customer.
   • The customer refuses to accept the package or does not pick it up upon delivery.